DROPSHIPPING POLICY
EJ’s Pursuits Ltd
Unit 81 The Oaks, Invicta Way
Manston Business Park, Manston
Kent, CT12 5FS
Email: info@ejspursuits.co.uk
Tel: 01843 621357
Last updated: [Add date]
1. Overview
EJ’s Pursuits Ltd works with a range of manufacturers, wholesalers, distributors, and business partners to offer an extensive product range. Some items listed on our website may be shipped directly from these suppliers rather than from our own premises. This fulfilment method is known as dropshipping.
This policy explains how dropshipped orders are handled, how customer issues are resolved, and what customers should expect when purchasing items fulfilled by third-party suppliers.
2. Dropshipped Products
2.1. Products that are fulfilled through dropshipping are typically:
shipped directly from the manufacturer, wholesaler, or business partner;
subject to the supplier’s stock availability;
dispatched according to the supplier’s shipping operations and schedules.
2.2. Dropshipped items may be delivered separately from other items in the same order.
2.3. Estimated delivery times may vary depending on the supplier’s location and processing times.
3. Stock Availability & Supplier Variations
3.1. Stock levels for dropshipped items are managed by the supplying party and may change rapidly.
3.2. If a product you have ordered becomes out of stock or unavailable, we will:
contact you as soon as possible, and
offer an alternative product (if available), or
provide a refund for the unavailable item(s).
3.3. EJ’s Pursuits Ltd cannot be held responsible for delays caused by supplier stock fluctuations but will always keep you informed and provide solutions.
4. Customer Support & Issue Resolution
4.1. All enquiries, concerns, warranty issues, or complaints relating to dropshipped items must be directed to EJ’s Pursuits Ltd, not the supplier.
4.2. We will then liaise with the supplying manufacturer/wholesaler on your behalf to resolve the issue as quickly and efficiently as possible.
4.3. Customers should not attempt to return items directly to the supplier unless explicitly instructed by us to do so.
5. Returns & Cancellations for Dropshipped Items
5.1. Returns must follow our Returns & Cancellation Policy and begin by contacting EJ’s Pursuits Ltd.
5.2. Dropshipped items may have different return procedures depending on the supplier; we will provide instructions where necessary.
5.3. Special-order or supplier-only items may be non-refundable unless faulty or required by law.
6. Liability
6.1. EJ’s Pursuits Ltd remains your contractual seller under UK consumer law, even when items are shipped directly from third-party partners.
6.2. We are responsible for ensuring products meet legal requirements, arrive in satisfactory condition, and match their description.
6.3. Supplier fulfilment does not reduce your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts Regulations 2013.
7. Contact Information
If you have any questions or need assistance regarding a dropshipped order, please contact:
📞 01843 621357
📮 EJ’s Pursuits Ltd
Unit 81 The Oaks, Invicta Way
Manston Business Park, Manston
Kent, CT12 5FS